Frequently Asked Questions

Every designer frame offered by Lookers goes through an authenticity check before it is listed. We review the identifying details available for the frame and assess its construction, branding, markings and other relevant characteristics. If we cannot satisfy ourselves that a frame is genuine, we don't sell it.

Not necessarily. Unless a product specifically states otherwise, Lookers' authenticity check is performed independently of the original brand or manufacturer. Where third-party authentication has been used, we will identify this on the product where appropriate.

Most Lookers frames are preloved. That's the point. Condition varies from frame to frame, so we provide a Condition Rating, photographs and condition notes to help you understand exactly what you're buying.

Each pair is rated from 1–10 against frame, hinge, lens and presentation so you know exactly what you're buying before you check out.

We currently offer clear, non-prescription lens upgrades only. You're welcome to have your own optometrist fit prescription lenses into your Lookers frame.

Head to our Sell to Lookers page, tell us about your frames and upload a few photos — we'll be in touch with an offer.

Because most of our frames are unique preloved pieces, we generally don't accept change-of-mind returns. If there's a genuine problem with your purchase we'll work with you in line with your rights under Australian Consumer Law. See our Returns & Refunds page for full details.